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Noticeboard

 

STAFF TRAINING WEDNESDAY

13TH NOVEMBER 2019

14.00 – 17.00

Please be advised that Hamdon Medical Centre will be closed on Wednesday 13th November due to staff training.

If you require urgent medical advice, that cannot wait until the surgery reopens please telephone 01935 822236 (if you do not have access to a phone please go to the pharmacy next door)

We apologise for any inconvenience this may cause.

Practice Management

Mrs Luena Eeles

Operations Manager

Health Coaches


Helen Bell
Maria Allen
Jodie Adams
Patients can self-refer or be referred to the Health Coaches by any member of the Practice Team. Non-clinicians, their role is to guide and enable patients to improve their physical, mental and social wellbeing.


Administration

Joanie Hawks

Joanie is our Medical Secretary, who is responsible for the vast majority of referrals made within the Practice. She often liaises with secretaries from hospitals as well as with patients regarding their referrals. If you have a query regarding your referral please do not hesitate to contact the Practice and ask to speak with Joanie, if she is not working then another member of the Admin Team will do their best to try to help you.

Katie Booth

Katie is the Practice Admin Lead. She oversees the running of reception and trains new Receptionists. Katie works with the Practice Manager to identify areas for improvement and develops policies and protocols. She manages the Nurse and Technician rota, as well as providing admin and IT support.

Sally Higgins

Ella is part of the Admin team but also has regular sessions working in Reception. Ella is responsible for: Looking after the GP rota and obtaining cover from locums when needed, registering new patients as well as deductions, assisting with the childhood immunisation clinics and liaising with Child Health, administering 6 week check/post-natal appointments, monthly recalls - sending letters to patients when they are due for contraception reviews, hypertension and diabetic reviews.

The admin team can also be emailed on: somccg.admin-hamdonmc@nhs.net

Reception

Tina Robins
Anne Hyde
Ann Stacey
Deanna Webber
Sally Frost (bank receptionist)

Our friendly Reception Team will always do their best to help you with your queries. They arrange appointments, request home visits, can signpost you to a more suitable service if necessary as well as dealing with a wide variety of clerical tasks. Whilst they are not qualified to give medical advice, when making an appointment they will need to ask you for a brief idea of what the appointment is regarding to ensure that you are booked in to see the appropriate person. Please note that they are bound by the same rules of confidentiality as all our staff.

The Reception Team can be emailed on: somccg.reception-hamdonmc@nhs.net  

 
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