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Practice Management

Miss Cindy Grace-Toms

Operations Manager

Health Coaches


Mrs Helen Bell
Mrs Maria Allen
Miss Jodie Adams
The Health Coaches main roles include (this is not an exhaustive list): Supporting GP's by supporting patients whose needs are complex, liaising with the Complex Care Team for further support and advice, educating patients regarding self-health management including diet and weight reviews, offering advice to patients with pre-diabetes, offering advice to patients and families regarding secondary care and support.


Administration

Mrs Joanie Hawks

Joanie is our Medical Secretary, who is responsible for the vast majority of referrals made within the Practice. She often liaises with secretaries from hospitals as well as with patients regarding their referrals. If you have a query regarding your referral please do not hesitate to contact the Practice and ask to speak with Joanie, if she is not working then another member of the Admin Team will do their best to try to help you.

Mrs Katie Booth

Katie is the Practice Admin Lead. 

Miss Ella Stickley

Ella is part of the Admin team but also has regular sessions working in Reception. Ella is responsible for: Looking after the GP rota and obtaining cover from locums when needed, registering new patients as well as deductions, assisting with the childhood immunisation clinics and liaising with Child Health, administering 6 week check/post-natal appointments, monthly recalls - sending letters to patients when they are due for contraception reviews, hypertension and diabetic reviews.

The admin team can also be emailed on: somccg.admin-hamdonmc@nhs.net

Reception

Mrs Sally Higgins
Mrs Tina Robins
Mrs Anne Hyde
Mrs Ann Stacey (bank receptionist)
Mrs Sally Frost (bank receptionist)

Our friendly Reception Team will always do their best to help you with your queries. They arrange appointments, request home visits, can signpost you to a more suitable service if necessary as well as dealing with a wide variety of clerical tasks. Whilst they are not qualified to give medical advice, when making an appointment they will need to ask you for a brief idea of what the appointment is regarding to ensure that you are booked in to see the appropriate person. Please note that they are bound by the same rules of confidentiality as all our staff.

The Reception Team can be emailed on: somccg.reception-hamdonmc@nhs.net  

 
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