The need to protect patients and staff from Covid-19 (coronavirus) is as important as ever and is a top priority for the practice; particularly as we head into winter.

In addition, the amount of patient requests coming in remains significant. We continue to encourage patients to seek help for their ailments but also ask that patients consider whether the practice is the most appropriate point of care. Before you submit a request do remember that you can order your repeat prescriptions directly through patient access, can get NHS support and advice online to undertake self-help, and for minor illnesses and ailments your local pharmacy team are trained clinical professionals who can provide free advice on the best treatment. If you are ever unsure about where to obtain help, visit 111 online for guidance.   

When accessing the surgery, please remember that we are doing things differently to keep you safe, while making sure that you have access to the care you need. If you have a booked face to face appointment at the practice please ring on the door bell so we can meet and greet you (the door will be closed). This is so we can ensure precautions are taken for you and the healthcare teams safety; and so you can socially distance within the waiting room.

To submit a request or query, we encourage our patients to use our online consultation platform by  clicking on the askmyGP link below. However, if patients would rather call the practice please be prepared to tell our healthcare team about your symptoms or concerns. We will respond in a number of ways, either by online message, by phone, or by video call and we may ask you to come into the surgery. We can assure you that we are dealing with all requests in a safe and timely manner. If you are requested to attend the surgery, please do follow the instructions provided by our staff before arriving.

With great appreciation from the staff at Hamdon Medical Centre

Symphony Healthcare Services Ltd

Symphony Healthcare Services Ltd

Symphony Healthcare Services

Symphony Healthcare Services Ltd, welcomes Hamdon Medical Centre

On 2 May 2018, we welcomed Hamdon Medical Centre to our organisation.  

Symphony Healthcare Services (SHS) was set up in April 2016 to support primary care and GP practices like Hamdon who were struggling to cope with increasing patient numbers, more complex medical conditions and recruiting GPs.

What is Symphony Healthcare Services – is it private healthcare?

No, the healthcare services that we provide our patients is funded by the NHS like any other GP practice and we work very closely with both NHS England and the CQC to ensure that the care we provide meets the high standards set.

Symphony Healthcare Services was created in 2016 as a subsidiary of Yeovil Hospital and a number of local GP practices in Somerset.  It was set up to help bring together hospital and GP services more closely and to support primary care to be able to meet patient demand both now and into the future.   We are talking to a number of other GP practices to see if we may be able to support them too. 

Why is it sometimes difficult to get an appointment with my doctor?

Across the country it is becoming harder to recruit new GPs and many existing GPs and GP partners are retiring, or looking to work in a less pressured environment. 

In addition, our demographics are changing.   With new treatments and medicines now available, we are all living longer and in rural counties in particular like Somerset, we have a growing population who are over the age of 65.   This has also created an additional strain on primary care, with the average number of appointments per patient, per year increasing as we get older.

What are Symphony Healthcare Services doing to make sure I can access the health care I need, when I need it?

Being part of a larger organisation, means that we can help to support GP practices like Highbridge to recruit sufficient GPs as well as looking at different ways of caring for our patients.  We are also introducing new specialist staff, in addition to GPs who can provide the care that you need without adding to the pressure on our GPs – remember you don’t always need to see a doctor first!

As well as caring for our patients with the most serious health conditions, we are also focusing on prevention – to enable everyone to live as long a healthy life at home as is possible and avoid unnecessary admission to hospital.

What differences will I see at Hamdon?

You will be able to contact the medical centre in the same way as usual.  We have already been able to make some improvements to the service, which has meant that we have been able to re-open our practice registration list for new patients. We are also now able to offer the minor operations and joint injection services.

Over the next few months we are introducing new healthcare practitioner roles, who are are also able to support patients with medical conditions, prescribe medication and offer advice on dealing with current, or new medical conditions.  We also hope to make some improvements to the centre itself.

How can I get involved?

If you would like to help get more involved in the medical centre, we always very keen to welcome new members to our Patient Participation Group.

We will be keeping our patients up to date with the latest news through a new Hamdon Medical Centre newsletter - launching in June this year.

If you have a specific question about Symphony Healthcare Services, please email:

Or you can find out more by visiting our website: 

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