The need to protect patients and staff from Covid-19 (coronavirus) is as important as ever and is a top priority for the practice; particularly as we head into winter.

In addition, the amount of patient requests coming in remains significant. We continue to encourage patients to seek help for their ailments but also ask that patients consider whether the practice is the most appropriate point of care. Before you submit a request do remember that you can order your repeat prescriptions directly through patient access, can get NHS support and advice online to undertake self-help, and for minor illnesses and ailments your local pharmacy team are trained clinical professionals who can provide free advice on the best treatment. If you are ever unsure about where to obtain help, visit 111 online for guidance.   

When accessing the surgery, please remember that we are doing things differently to keep you safe, while making sure that you have access to the care you need. If you have a booked face to face appointment at the practice please ring on the door bell so we can meet and greet you (the door will be closed). This is so we can ensure precautions are taken for you and the healthcare teams safety; and so you can socially distance within the waiting room.

To submit a request or query, we encourage our patients to use our online consultation platform by  clicking on the askmyGP link below. However, if patients would rather call the practice please be prepared to tell our healthcare team about your symptoms or concerns. We will respond in a number of ways, either by online message, by phone, or by video call and we may ask you to come into the surgery. We can assure you that we are dealing with all requests in a safe and timely manner. If you are requested to attend the surgery, please do follow the instructions provided by our staff before arriving.

With great appreciation from the staff at Hamdon Medical Centre

Privacy Notices

Data Privacy Notice October 2020

Please click above to view our privacy notice which was reviewed on in October 2020

Ask My GP Privacy Notice

Data Provision Notices (DPNs)

We issue a Data Provision Notice each time we use our statutory power under section 259(1) of the Health and Social Care Act 2012 (the Act).

When we receive such a Direction or Request to collect information, we issue a Data Provision Notice to the appropriate providers of the required data. The Data Provision Notice provides details of the data collection including the purpose, benefits, how we intend to collect the information, form, manner, frequency and from which organisations. We also include any information governance, legal basis or burden/costs considerations.

Data Provision Notice procedure

In addition to publishing the Data Provision Notice, we seek to inform organisations which are within scope of the notice to provide data. Depending on the remit and method of data collection, organisations may need to take local action in order to comply with the Data Provision Notice. For example for GP Collections, practices may need to accept an offer to participate in the collection via the Calculating Quality Reporting Service (CQRS).

Questions about the procedure may be sent by email to our Data Standards Assurance Service:

Legal obligation

Organisations in scope of the notice are legally required under section 259(5) of the Act to provide the data set as specified by NHS Digital, in the published Data Provision Notice.

Further information

Read the Act, or the specific detail relating to Section 259.

Sharing Patient Feedback

The Friends and Family Test results and other feedback, such as that from askmyGP, provided about the service may be used by the practice and organisation anonymously. Publishing free text comments can be a useful way to improve morale and share examples of success. You can opt out of having your anonymised feedback published by contacting SHS.AdminTeam@YDH.NHS.UK

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