The need to protect patients and staff from Covid-19 (coronavirus) is as important as ever and is a top priority for the practice; particularly as we head into winter.

In addition, the amount of patient requests coming in remains significant. We continue to encourage patients to seek help for their ailments but also ask that patients consider whether the practice is the most appropriate point of care. Before you submit a request do remember that you can order your repeat prescriptions directly through patient access, can get NHS support and advice online to undertake self-help, and for minor illnesses and ailments your local pharmacy team are trained clinical professionals who can provide free advice on the best treatment. If you are ever unsure about where to obtain help, visit 111 online for guidance.   

When accessing the surgery, please remember that we are doing things differently to keep you safe, while making sure that you have access to the care you need. If you have a booked face to face appointment at the practice please ring on the door bell so we can meet and greet you (the door will be closed). This is so we can ensure precautions are taken for you and the healthcare teams safety; and so you can socially distance within the waiting room.

To submit a request or query, we encourage our patients to use our online consultation platform by  clicking on the askmyGP link below. However, if patients would rather call the practice please be prepared to tell our healthcare team about your symptoms or concerns. We will respond in a number of ways, either by online message, by phone, or by video call and we may ask you to come into the surgery. We can assure you that we are dealing with all requests in a safe and timely manner. If you are requested to attend the surgery, please do follow the instructions provided by our staff before arriving.

With great appreciation from the staff at Hamdon Medical Centre

Online Services - Statement of Intent

Contractual Requirement - Statement of Intent

Offering and promoting Patient Online services by March 2015



Practice contact details

Surgery Name: Hamdon Medical Centre

Address: Matts Lane, Stoke sub Hamdon, Somerset, TA14 6QE

Telephone: 01935 822236

Email Address:


Clinical system details

GP System Supplier - EMIS

GP System Version - Web



GMS / PMS 2014-15 Contractual Requirement for Patient online Services


It is a contractual requirement for GP practices to offer and promote to patients: online booking of appointments, ordering of repeat prescriptions and by 31st of March 2015 access to summary information (as a minimum) in their patient record. If you need any guidance, advice or support please visit NHS England’s Patient Online Programme’s web pages for more information

Patient online access

(GMS Schedule 6, part 5, new paragraph 74C, PMS Schedule 5, part 5, paragraph 70D) (GMS) (PMS)

1.    Patients at this practice can book appointments online.


2.    Patients at this practice can order their repeat prescriptions online.           


3.    Patients at this practice can access summary information from their medical record online.


4.    Patient records are transferred using GP2GP facility


5.    Information is uploaded to the Summary Care Record on a daily basis (for records of patients opted into this element)


6.    If ‘No’ to questions 3-5 above what plans are in place to enable this facility by 31 March 2015 (subject to systems/software availability)?


This practice plans to offer patients facilities to view on line, export or print any summary information from their record, relating to medications, allergies, adverse reactions and any other items agreed between the practice and individual patient, from 1 February 2015, subject to the availability of supporting guidance, NHS GP systems and software.


We will publicise and promote our online services to our practice patients through the practice website, practice waiting room leaflets, posters and the Patient Participation Group by 1 February 2015.



Planned activity




Agree the initial small group of patients to use access to records


November  2014


Write up practice policies and internal staff awareness sessions


December 2014


Prepare promotion and information activities for the patients

Review any nationally provided supportive material from RCGP/NHS England

Train relevant staff for access (i.e. reception)


January 2015


Commence summary information access to records for patients in practice who request this

Publicise online services to patients through website and PPG

February 2015 onwards






Signed … KAMiddleton ………………………….  Kerrie Middleton

Title Practice Manager………………………………..

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