Noticeboard

The need to protect patients and staff from Covid-19 (coronavirus) is as important as ever and is a top priority for the practice; particularly as we head into winter.

In addition, the amount of patient requests coming in remains significant. We continue to encourage patients to seek help for their ailments but also ask that patients consider whether the practice is the most appropriate point of care. Before you submit a request do remember that you can order your repeat prescriptions directly through patient access, can get NHS support and advice online to undertake self-help, and for minor illnesses and ailments your local pharmacy team are trained clinical professionals who can provide free advice on the best treatment. If you are ever unsure about where to obtain help, visit 111 online for guidance.   

When accessing the surgery, please remember that we are doing things differently to keep you safe, while making sure that you have access to the care you need. If you have a booked face to face appointment at the practice please ring on the door bell so we can meet and greet you (the door will be closed). This is so we can ensure precautions are taken for you and the healthcare teams safety; and so you can socially distance within the waiting room.

To submit a request or query, we encourage our patients to use our online consultation platform by  clicking on the askmyGP link below. However, if patients would rather call the practice please be prepared to tell our healthcare team about your symptoms or concerns. We will respond in a number of ways, either by online message, by phone, or by video call and we may ask you to come into the surgery. We can assure you that we are dealing with all requests in a safe and timely manner. If you are requested to attend the surgery, please do follow the instructions provided by our staff before arriving.

With great appreciation from the staff at Hamdon Medical Centre

Latest News

To access urgent medical care outside the surgery times, please ring 01935 822236 (999 if EMERGENCY) or the out of hours NHS Service on 111

Medicine Management Service

Please click on the link above to find out more about this new service to help with medicine and prescription queries.  See under Prescriptions for new ways of ordering  repeat medication including via email.

We are now requesting that patients order their medication ONE WEEK before they wish to collect from their nominated pharmacy. This is to allow all the necessary checks to be undertaken before prescriptions are issued and gives the pharmacy time to dispense the medications ready for collection.

Hamdon Medical Centre Joins Forces With A New Network Of GP Practices

Improved Access

This is a new initiative across Somerset whereby patients can make appointments at extended times (up until 8pm at night Monday-Friday and on Saturday mornings) at other practices across the local area. Practices working together to deliver extended access to appointments are listed on the poster below.

Appointment types will vary, some being face to face and some on the 'phone and there will be a mixture of pre-bookable and same day appointments available across the week. They may be with a doctor but could also be with another healthcare professional such as a primary care practitioner or a nurse. We are keen to balance the importance of continuity of care with convenient access for patients whilst ensuring that the service is safe.

To book an evening or weekend appointment please contact your registered practice during normal opening times, this will help us to signpost you to the most appropriate option for your particular problem. By contacting us we can fully explain the process, ensure that the booking is appropriate (as we hope to be able to meet your needs by offering an appointment with your usual GP) and cover all the relevant information (and consent) that we need to before we book an appointment for you. Click on link for further information

Further information

Patient online services now available

The practice is now offering patient access online services for requesting repeat prescribing and booking GP appointments.

Patients wishing to use this service need to register. The easiest way of doing this is to go to:

www.patient.co.uk/access and register (selecting no I have not received a letter option)

Or email our administration team, somccg.admin-hamdonmc@nhs.net  with a request to register.

Or pop into reception and ask for a Patient Access Online Services form.

We are starting online booking with a small number of appointments for the GPs initially which we will gradually increase once the new service has ‘bedded in’.

If you have any queries or comments relating to the online service, please contact somccg.admin-hamdonmc@nhs.net.

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